4.0 / 5
4.0 out of 5 stars
overall rating
Posted On: 9/27/2022
I lived here for two years, and I have to say, the experience was amazing. I will start by saying the apartments are not...
I lived here for two years, and I have to say, the experience was amazing. I will start by saying the apartments are not upscale with fancy appliances, so if you are looking for granite countertops and wood floors, you will not get that here, but I would argue the price of rent reflects that difference. However, my unit had an attached garage, and it was a little more than a 1,000 sq ft. I had fantastic neighbors, and the staff, both maintenance and office, was very friendly, responsive, and helpful. Management is very hands on and interactive as well. They performed both a move in and move out walkthrough as well, which in my many years of renting I have only been fortunate to do one move in walk through but never a move out. Overall, the community is great, with a trail and park just behind the complex, and the bang for buck was the best. I only moved out because I finally bought a house, but if I had to rent again, I would immediately be checking for availability here first.
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By: David Rubin
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 9/22/2022
I just wanted to say that Monica and Gina are some of the best folks from apartment management we ever had the pleasure ...
I just wanted to say that Monica and Gina are some of the best folks from apartment management we ever had the pleasure to work with. They are kind, understanding and very dedicated to the community. Please rent from here with confidence. I'm extremely thankful for them. Also if their boss is reading please give them a raise. God bless ——————————————————————————————
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By: Sol Bontemps
Hi Sol,
Thank you for sharing this review. We are deeply sorry to hear that you were unhappy with the response from our on-site team. It's our top priority to offer uncompromising service to all of our residents, and your review does not represent the level of customer care we strive for in our communities. We'd like to speak with you directly to understand more about your experience so we can use your feedback to improve moving forward. Please don't hesitate to contact the number below. Your happiness is essential, and we would love to change your review to a full 5-stars.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 6/21/2022
By: Aretha Roper
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 6/21/2022
By: Aretha Roper
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Parking:
5.0 out of 5 stars.Amenities:
5.0 out of 5 stars.Maintenance:
5.0 out of 5 stars.Staff:
5.0 out of 5 stars.Value:
5.0 out of 5 stars.Location:
4.0 out of 5 stars.Noise:
5.0 out of 5 stars.
Posted On: 4/28/2022
Totally Fair!
I was late with my rent and was scared of what was going to happen, I called and talked with Monica the assistant manage...
I was late with my rent and was scared of what was going to happen, I called and talked with Monica the assistant manager and she explained what I needed to do and what I owed and how long I had to get it taken care of.
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By: Anonymous
Source: Property Site
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 4/20/2022
I loved touring this community. Some of the units have yards and they are a pretty nice size, this could potentially be ...
I loved touring this community. Some of the units have yards and they are a pretty nice size, this could potentially be my future home! Gina, Monica, and Britney made me feel welcomed and made sure they answered all the questions I had!
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By: Sonia Garcia
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 8/10/2021
Brittany was amazing in helping me with apartment. The apartment was clean and everything was ready on movie in. Neighbo...
Brittany was amazing in helping me with apartment. The apartment was clean and everything was ready on movie in. Neighbors are also friendly!
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By: Ali Khawaja
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 7/26/2021
I just renewed my 2nd term with Gates and more than excited! Gina the assistant always eager to help me with any of my n...
I just renewed my 2nd term with Gates and more than excited! Gina the assistant always eager to help me with any of my needs Lupe and Courtney have been amazing with maintenance request being done in a timely manor! Definitely a five star staff!
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By: Sayra Santos
Hi Sayra,
Thank you for leaving such a thoughtful review. Our staff will be thrilled to read your comments. Customer experience and satisfaction are our top priority, and your comments reaffirm the hard work our team puts in every day. Thank you for your kind words and for continuing to make your home with us.
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 4/7/2021
Been here for a few months and I love it. There is some noise but of course we are in the city so that is expected. I lo...
Been here for a few months and I love it. There is some noise but of course we are in the city so that is expected. I love the fact that they take care of the property and the Office staff & maintenance guys are very kind and always work to keep the property looking good. That is very much appreciated. ...Now, if folks would go the extra step and pick up their doggy's doo doo, that would be perfect but other than that...I Love it here so far. :)
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By: Just me
Hello,
Thank you for sharing your positive experience. Your kind words and feedback mean a lot to our team, and it's experiences like yours that keep us motivated! We agree with your comments and hope the recent communication sent out to all residents will help with the pet waste concerns. We are dedicated to serving you and hope to continue doing so in the years to come. Thank you for making your home with us.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 12/11/2020
I came in and Liz was great! She was curteous and professional as she showed me around the premises!
I came in and Liz was great! She was curteous and professional as she showed me around the premises!
By: Tiffany Martinez
Hi Tiffany,
Thank you for taking a moment to share this 5-star review! Our team will be thrilled to see your praise and kind words. We hope you will make Gates De Provence the place you call home. Please don't hesitate to reach out if we can be of any further assistance.
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 12/4/2020
The maintenance crew here at Gates de Provence Apartments (Mr.LUPPE and also Mr.Courtney)?????????? are awesome, we have...
The maintenance crew here at Gates de Provence Apartments (Mr.LUPPE and also Mr.Courtney)?????????? are awesome, we have no complaints, simply because if and whenever my husband & I have or had any type of maintenance requests, they showed up & they acknowledged who they were, they wore masks and they made sure we were home.Most importantly they got the job done quietly and quickly (we could hardly tell they were there??)They also explain the matter & always instructs us on ways to help better understand our home!??????????stars go to the maintenance thank you thank you thanks you guys.We will remain tenants & I think that it’s important we share that those guys play a huge part in that reason we choose to stay!In addition parking is so much better and the grounds are always kept clean.Proud tenants ????2+years.
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By: marquis jones
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 11/24/2020
Gina and the girls in the leasing center are always very energetic and ready to help.
Gina and the girls in the leasing center are always very energetic and ready to help.
By: Quinten Hassan
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 11/2/2020
By: Cynthia Jackson
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/27/2020
Ashley has always been a great help to me. She was friendly and got me into a apt incredibly quick.
Ashley has always been a great help to me. She was friendly and got me into a apt incredibly quick.
By: Ashley Bergeron
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/10/2020
By: marquis jones
Hello Marquis,
Thank you for the 5-star rating! We are thrilled to have provided you with such a positive experience and hope you will continue to make your home with us in the years to come.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 8/6/2020
The front office lady Emily was very attentive and smiley she also was very helpful in getting me the right apartment fo...
The front office lady Emily was very attentive and smiley she also was very helpful in getting me the right apartment for me and my family, I can't wait to continue living here and spending many more months here ??
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By: Anonymous
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 8/5/2020
The property manager, Ashley has been amazing! She was very personable and helpful! The property is gorgeous, including ...
The property manager, Ashley has been amazing! She was very personable and helpful! The property is gorgeous, including the pool!! Our son is moving out soon and he can't wait to live there!!!
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By: Anjee Reed
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 8/5/2020
By: james bourg
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 8/5/2020
By: ashley avera
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 8/5/2020
This is such a beautiful property!! Ashley, the property manager listened to all of our needs and was so helpful!! This ...
This is such a beautiful property!! Ashley, the property manager listened to all of our needs and was so helpful!! This will be the first time our son lives on his own and I couldn't be more pleased with this community!!
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By: Anonymous
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 6/3/2020
Wonderful team. Ashley and Gina are always helpful. Love living here.
Wonderful team. Ashley and Gina are always helpful. Love living here.
By: Holly burch
Hi Holly,
Thank you for the 5-star review! We're happy to hear you found our staff to be so supportive and hope you'll continue to share the great news!
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 6/3/2020
Gate de Provence is such a beautiful property and I absolutely love their 3 bedroom with attached garage and small yard....
Gate de Provence is such a beautiful property and I absolutely love their 3 bedroom with attached garage and small yard. Dustin was very helpful and knowledgable. So glad he was the one to show me around.
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By: Jtina317
Hello,
Thank you for sharing your positive experience! Your kind words and feedback mean a lot to our team. We hope you will choose our community as the place you call home!
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 6/3/2020
Been here for six months so far and I love it!! Even better now that the pool is open again!
Been here for six months so far and I love it!! Even better now that the pool is open again!
By: Dustin D
Hi Dustin,
Thank you for the 5-star review! We're thrilled to read your comments, as it's always our goal to see that our residents are happy and comfortable at all times. We hope you will continue to make your home with us in the years to come!
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 5/7/2020
By: Pedro Rodriguez
Hi Pedro,
Thank you for your 5-star review! We're happy to see you were pleased with your experience.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 3/6/2020
Jenn Johnson asst mgr is very kind and informative and professional. Gates does not have availability right now for my t...
Jenn Johnson asst mgr is very kind and informative and professional. Gates does not have availability right now for my time frame but I am very interested in moving here.
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By: Tyler Thornton
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 3/5/2020
The people in the office have always been very nice and get everything done. My stay here has been pretty good. The prop...
The people in the office have always been very nice and get everything done. My stay here has been pretty good. The property is very clean and quiet. I have had no issues. One person has has stood out, Jennifer Johnson, assistant manager. She is awesome! Keep her!
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By: Bratt_B
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/28/2020
Jenn, assistant manager was a great manager, very helpful, very enthusiastic,great job
Jenn, assistant manager was a great manager, very helpful, very enthusiastic,great job
By: Meechie
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/28/2020
Jenn, asst mgr is the best! The tour with her was great. She is highly knowledgeable. I will lease here!
Jenn, asst mgr is the best! The tour with her was great. She is highly knowledgeable. I will lease here!
By: Deondra Towel
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/27/2020
We have lived here since 2019 and have no issues. The property is quiet and nice. We highly recommend. If you are intere...
We have lived here since 2019 and have no issues. The property is quiet and nice. We highly recommend. If you are interested in an apartment come see Jennifer Johnson, ASSISTANT MANAGER. SHE IS THE BEST!
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By: Elmer Paz
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/26/2020
I have lived her for three almost four years. My experience has been up and down regarding management. The only consiste...
I have lived her for three almost four years. My experience has been up and down regarding management. The only consistent person has been Jennifer Johnson, the assistant manager. She is amazing to deal with on a daily basis and also courteous and polite. I was hoping she would be promoted when we found out the previous manager was leaving. She is highly capable of running the facility. Employees like her are employees you want to keep and promote. She is an asset to any team.
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By: JAMES GATSON
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/25/2020
I am an amazon delivery guy and just wanted to say that Jenn Johnson, asst Mgr, is one of the best managers this propert...
I am an amazon delivery guy and just wanted to say that Jenn Johnson, asst Mgr, is one of the best managers this property has had. She is always so upbeat, kind, and speaks to everyone that walks in the door. I am not currently looking for an apartment but in the future I would definitely consider this property because of her.
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By: Jay1914
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/25/2020
If you are looking for an apartment I highly recommend Gates de Provence. It seems to be a beautiful, quiet community, a...
If you are looking for an apartment I highly recommend Gates de Provence. It seems to be a beautiful, quiet community, and when I came in to tour the icing on the cake was Jennifer Johnson, the assistant manager. She is so pleasant, upbeat, and eager to help as soon as you walk in the door. She is a great asset!
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By: Court40
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/24/2020
Jenn Johnson, asst manager, is the best. The property is quiet and I recommend!
Jenn Johnson, asst manager, is the best. The property is quiet and I recommend!
By: DRAKO COLLINS
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/24/2020
Jen the assistant manager is great to be around :)
Jen the assistant manager is great to be around :)
By: ??yaya
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/21/2020
Jenn was so helpful and friendly! Made me feel very welcomed. Walked in needing a one bed but after seeing the two bed, ...
Jenn was so helpful and friendly! Made me feel very welcomed. Walked in needing a one bed but after seeing the two bed, phew, I need not want.
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By: Leslie J Gonzalez
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/21/2020
Jenn Johnson, asst manager, is the best! The property is pretty and has a nice pool. come see Jenn!
Jenn Johnson, asst manager, is the best! The property is pretty and has a nice pool. come see Jenn!
By: Mary Scott
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/21/2020
Jenn was AWSOME, she was so helpful. Very eager to show me around and answered everything I needed to n ow. Will definit...
Jenn was AWSOME, she was so helpful. Very eager to show me around and answered everything I needed to n ow. Will definitely recommend my friends and family to come here when searching for a home! Very quiete and clean community
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By: Anonymous
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/20/2020
Jennifer Asst. Manager is the best in the business. I signed a 13 month lease, me and My Girlfriend love it here. We hav...
Jennifer Asst. Manager is the best in the business. I signed a 13 month lease, me and My Girlfriend love it here. We have never had a problem and the staff is very attentive. If youre in the market seriously consider Gates de Provence!
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By: Nick Richardson
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/20/2020
Jenn Assistant manager is very nice, come see her if u need an apartment:)
Jenn Assistant manager is very nice, come see her if u need an apartment:)
By: Ashley Casasola
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/10/2020
Have been with my family here for a year now and very happy! Thank you Dustin, Jennifer, Ashley, Lupe, Courtney, and Ped...
Have been with my family here for a year now and very happy! Thank you Dustin, Jennifer, Ashley, Lupe, Courtney, and Pedro!
Read More about this review
By: Aaron Mitchell
Hello,
Thank you for sharing your positive experience! Your kind words and feedback mean a lot to us.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/3/2020
The community so far is great. Maintenance is great as well as the staff. The pool is nice and always clean! I cant wait...
The community so far is great. Maintenance is great as well as the staff. The pool is nice and always clean! I cant wait until summer to start using it. The gym is a great amenity as well. One person stands out amongst all, Jenn Johnson, assistant manager. She always has a smile and is so helpful.
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By: PauloDeAmorim
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/23/2020
The assistant manager, Jenn Johnson, is such a gem. You can tell she really cares about the property and residents. She ...
The assistant manager, Jenn Johnson, is such a gem. You can tell she really cares about the property and residents. She is one of the best assistants this property has had in my 15 years of living here.
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By: John Jacob 007
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/21/2020
Jenn Johnson, asst manager, is very helpful. She is willing to help with anything needed. Knows if we have packages off ...
Jenn Johnson, asst manager, is very helpful. She is willing to help with anything needed. Knows if we have packages off the top of her head and really takes the time to know our apartment numbers and names.
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By: Caleb Chatman
Hi Caleb,
We're so happy to hear that Jenn has taken such great care of you. Thank you for sharing!
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/20/2020
Jenn, has been great in assisting me with all me needs for my 2 year stay here. Thank you so much for the wonderful serv...
Jenn, has been great in assisting me with all me needs for my 2 year stay here. Thank you so much for the wonderful service
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By: William Moton
Hi William,
We're thrilled to hear you found our staff to be so supportive during your experience at Gates de Provence. Thank you for making our community the place you call home!
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/16/2020
Jenn Johnson, assistant manager is very kind and a hard worker. She got up immediately to get my package and found it qu...
Jenn Johnson, assistant manager is very kind and a hard worker. She got up immediately to get my package and found it quickly and with a smile.
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By: Angie Sorto
Hi Angie,
We are thrilled to have provided you with such a positive experience! It's always our goal to provide the highest level of service to all of our residents, and we hope to continue serving you in the years to come. Thank you for sharing!
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/16/2020
Jen Johnson assistant has great customer service. The property is great and clean and quiet. I would recommend!
Jen Johnson assistant has great customer service. The property is great and clean and quiet. I would recommend!
By: J Mike
Hello Mike,
We're happy to hear you found our staff to be so supportive during your experience at Gates De Provence! Thank you for the reccomendation and for making your home with us.
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/16/2020
Jenn Johnson, assistant manager, is a 5 gold star in all her duties at the property. She is a rockstar. Good managers ar...
Jenn Johnson, assistant manager, is a 5 gold star in all her duties at the property. She is a rockstar. Good managers are very hard to find these days. She always sees projects through. She is very professional and extremely kind. She is a keeper.
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By: Fire fly
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/13/2020
Great place to call home. The staff is so helpful especially Jennifer( the assistant manager) always willing and ready t...
Great place to call home. The staff is so helpful especially Jennifer( the assistant manager) always willing and ready to solve any issues even if it’s just a Hello.
Read More about this review
By: Esther Njoroge
Hi Esther
Thank you for the 5-star rating! We are thrilled to have provided you with such a positive experience and hope you will continue to make your home with us in the years to come.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/10/2020
I love this place. The staff is really great! One staff member in particular goes over and above constantly, Jenn Johnso...
I love this place. The staff is really great! One staff member in particular goes over and above constantly, Jenn Johnson, assistant manager. She is always so helpful and genuine. She is this reason I renew!
Read More about this review
By: Adam Grayson Padrah
Hello Adam
Thank you for your kind words and for sharing this outstanding review! Customer service is always our top priority, so we are delighted to hear our team has taken great care of you. We sincerely look forward to your continued residency!
Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
4.0 / 5
4.0 out of 5 stars
overall rating
Posted On: 1/10/2020
The assistant manager, Jenn Johnson, is the best manager we have had here. I have been here for a little over three year...
The assistant manager, Jenn Johnson, is the best manager we have had here. I have been here for a little over three years. She is amazing to talk to, and very understanding. All while holding a high level of respect for the residents and the property itself. I was disappointed when I found out she was not given the position of Property Manager. I find her to be extremely capable of holding that position. I have and will continue to recommend this property to people as a great place to live as long as Jenn is working here she makes you feel welcomed everytime you see.
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By: Jamesgatson
Source: APARTMENT RATINGS
