Frequently Asked Questions
MANAGEMENT AND MAINTENANCE
We pride ourselves in the availability and accessibility of our management team! We are here to ensure your experience is as wonderful as possible with friendly team members ready to assist!
Gates de Provence offers a team of maintenance professionals and an after-hours emergency maintenance line to call for emergencies.
Our service technicians are able to provide assistance while you're enjoying life in Dallas! You do not need to be present for your maintenance request to be addressed, but if you would prefer to be there, you're more than welcome.
We ask that all maintenance requests are submitted through your resident portal. If you need assistance completing this, our team is happy to help.
If you find yourself locked out during business hours, stop by our office, call our leasing team, or submit a help request online! If you are locked out after hours, contact a locksmith if necessary.
AMENITIES
At Gates de Provence, you'll find a variety of amenities that make living in comfortable Dallas even better, such as:
Resort-Style Pool, Spa & Hot Tub Retreat
- The swimming pool, spa, and hot tub create a relaxing escape right within the community. Whether you’re unwinding after exploring nearby Addison or enjoying a warm Texas afternoon, these spaces make it easy to recharge at home.
- A fully equipped fitness center supports your wellness routine without needing a separate gym membership. It’s a convenient way to stay active while balancing work, errands, and everything North Dallas has to offer.
- Pet-friendly homes with open layouts, spacious closets, and garden tubs create a comfortable environment for both residents and their pets. Thoughtful design details make it easy to settle in and enjoy everyday living.
- Fully equipped kitchens, washer and dryer connections, and flexible layouts make daily routines simple and efficient. These features are designed to support everything from cooking and working at home to relaxing in a well-balanced space.
Gates de Provence has open parking, covered and garage parking available for residents, so your arrival home is even easier.
Our apartments in Dallas offer the amenities that provide you with the activities you love. Spend your Saturday morning reading a new book by the pool, and easily accomplish your fitness goals at the fitness center. When you need to soothe sore muscles or just unwind in the hot tub!
Gates de Provence is proudly pet-friendly! We permit dogs and cats, and up to 2 pets per home. Contact our leasing team with any questions about weight requirements or pet rent!
Your new home will have a fully furnished kitchen including refrigerator, microwave, stove, and dishwasher. Full-size washer/dryer connections are also included for your convenience
Our Dallas apartments are unfurnished, meaning they are a blank canvas for you to create. Fill your space with what matters most.
ADMINISTRATIVE AND LEASING
We aim to approve all applications within 48 hours. If you have questions about the status of your application, please call or email our leasing team!
At Gates de Provence, paying rent is made easy. You can choose to make your payments online with a bank account, debit, or credit card, or our office team is able to accept personal checks or cashier's checks!
When living at Gates de Provence, renters' insurance is required. We offer a damage waiver program for all our residents, or you may supply your own 3rd-party policy. For more information on renters' insurance, contact our leasing team, who would be happy to discuss!
For internet and cable, the property is pre-wired with Spectrum for your cable and high-speed internet!
If your situation changes, we offer buy-out options with a lease termination fee! When you need our assistance, please call our leasing team to discuss your options for leasing changes.
Gates de Provence will provide utility set-up information prior to moving into your new home!
At Gates de Provence, residents are responsible for paying all utilities. You are able to pay your monthly utility bill along with your rent through our online portal for added convenience!
LOCATION AND DIRECTIONS
Dallas has many distinct neighborhoods to choose from and has something for everyone. Here are some of the best places to live when you're looking for a Dallas, TX apartment for rent:
Near Prestonwood
- This established pocket of North Dallas offers a quiet residential atmosphere with convenient access to shopping, dining, and major roadways. Residents enjoy a comfortable suburban feel while staying close to everyday essentials and employment centers across North Dallas.
- Surrounding University of Texas at Dallas is a dynamic community known for its academic energy, innovation, and modern residential developments. The location appeals to renters who want quick access to education, research opportunities, and nearby corporate campuses.
- Anchored by one of the region’s leading healthcare hubs, this neighborhood provides immediate access to hospitals, medical offices, and related services. It’s a strong choice for healthcare professionals or anyone seeking proximity to top-tier medical care.
- Stretching along the President George Bush Turnpike corridor, this area is valued for its excellent regional connectivity across the Dallas–Fort Worth metroplex. Commuters benefit from direct routes to major employment centers, shopping districts, and surrounding suburbs.
Dallas offers a dynamic mix of urban convenience and suburban comfort with access to major employment hubs, premier shopping, outdoor recreation, and diverse entertainment options. Whether you're looking for easy commuting, nearby retail and dining, or access to parks and green spaces, here are some of the unique features to consider:
Well-Connected North Dallas Access
- Dallas provides excellent connectivity through major roadways like the Dallas North Tollway and Frankford Road, making travel throughout the metroplex simple and efficient. This location helps residents stay connected to both Dallas and nearby Plano with ease.
- Residents enjoy quick access to popular destinations like The Shops at Willow Bend, Walmart Supercenter, and a variety of dining and entertainment options. From daily errands to weekend outings, everything you need is just minutes away.
- The area offers several nearby parks and green spaces, including NorthBark Dog Park, providing opportunities for walking, relaxing, and enjoying the outdoors. These spaces make it easy to balance city living with time outside.
- Dallas is made up of distinct neighborhoods, each offering its own mix of housing styles, amenities, and lifestyle options. Whether you prefer quiet suburban living or more active urban surroundings, the city provides something for every renter.
There are many fun activities to do in Dallas! Gates de Provence’s Far North Dallas location puts residents in the heart of the North Dallas and Plano area with easy access to shopping, dining, entertainment, and outdoor recreation. Major attractions and activities in the area include:
- The Shops at Willow Bend
- AW Perry Homestead Museum
- Dallas Public Library
- The Star
- Arbor Hills Nature Preserve
- Galleria Dallas
- Addison Circle Park
Gates de Provence in Dallas is only minutes from Downtown Dallas’s top employers. The proximity to the Dallas North Tollway, President George Bush Turnpike, and I-635 gives easy access to healthcare, education, government, aviation, and major corporate employers, like:
- AT&T
- American Airlines
- Texas Instruments
- Toyota Motor North America
- JPMorgan Chase
- Bank of America
- University of Texas at Dallas
- Medical City Dallas
- Addison Airport
- City of Dallas
The Dallas location of Gates de Provence offers excellent access to public transportation options so you can easily explore the newest hotspots in the area!
Great schooling and education are right around the corner as we are located in Carrollton Farmers Branch Independent School District.
Stop by and find your new home! Gates de Provence is north of the George Bush Tollway. From the tollway, exit Marsh Lane and go South, then turn left on Frankford Road, and our Dallas apartments will be on your left-hand side. We look forward to meeting you.
Local shopping, dining, and entertainment surrounds the community, located just minutes away from the heart of Addison.
FOR FUTURE RESIDENTS
To apply for your new home at Gates de Provence, visit our Floor Plans page or select the Apply Now link at the top of the page.
When reviewing an application to rent at Gates de Provence, we conduct identity verification, a criminal background check, verify rental history, analyze credit history, and income-to-rent ratio. If you have questions about our application process, please review our Rental Criteria located in the Apply Now section of our website or feel free to contact our leasing team to speak with one of our friendly team members.
Applicants must have verifiable income equal to or greater than 3 times (gross) the market rent. Guarantors must have original, verifiable income equal to or greater than 6 times (gross market rent). For additional information, please refer to the Rental Criteria under the Apply Now section of our website.
Rental qualification is at least 12 months of verifiable 3rd-party rental or mortgage payment history.
Our property uses Nova to verify income. If no records are found using this software, you may be asked to provide two other verification methods, such as banking information or past pay stubs, to validate income.
Our system generates a risk vs credit score. Bankruptcies, judgments, and balance(s) owed to other management may cause an applicant to be denied.
You have picked a wonderful place for your first home! At Gates de Provence, we are so excited to welcome you into our tight-knit community with all the features you're sure to love.
If your new home is fully ready, we are happy to show it to you, or you are welcome to come take a tour of our model homes! Call our property staff to arrange the best time, so there is no wait and enough time to answer any questions you have about your new home!
Our team suggests making a previously arranged appointment to prevent any wait time and to make sure all your questions about these Dallas apartments are addressed. However, we do also accept walk-ins.
We do not offer self-guided tours at this time, but we are more than happy to show you around during office hours.
Of course! We can send you a link to verify your ID and gather all information before you arrive. This will allow us to immediately take you on a tour of our beautiful community.
For the safety and security of our property, team, and residents, photo ID is required for anyone taking a tour.
Your apartment will be prepped and ready for you to move in. We make sure your home is professionally cleaned, painted, and functioning properly so that when you move in, you're ready to relax at home.
Our community is located in Dallas, close to Addison nightlife, and due to the urban environment noise levels are expected to be moderate.
We want our residents to make their space feel like home. There are guidelines as to what is permitted. If you have questions about decoration ideas, call the leasing office for details!
Residents are responsible for paying monthly fees. Please contact the office for more details.
Subletting and short-term rentals such as Airbnb, VRBO, etc., are strictly prohibited.
To make sure Gates de Provence is as peaceful for all of our residents as possible, our community's quiet hours are from 10 pm to 7 am. We do rent out our amenity spaces for a fee. Please inquire by contacting the office.
Move-in payment may vary based on your approval status. Please contact a team member for details.
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Our team is always ready to answer your questions.