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Posted On: 7/1/2023Great place! Friendly staff! Gina is the best!
By: Patricia Valle
Source: GOOGLE PLACES
Posted On: 7/1/2023Excelente lugar.
By: EL VENGADOR ANONIMO
Source: GOOGLE PLACES
Posted On: 6/30/2023The new exterior upgrades at Gates is looking amazing!! The Office staff (Gina Nini and Monica) are very attentive and you... can tell how hard they work. The maintenance workers Lupe and Courtney are always quick to get to my requests done on time! Yall are awesome!Read More about
By: Stephen Bartelme
Source: GOOGLE PLACES
Posted On: 6/30/2023Absolutely love this place! Gina is super nice and friendly ?? She greets you with a beautiful smile and makes you feel welcomed!... I highly recommend Gates de Provenance.Read More about
By: amanda calderon
Source: GOOGLE PLACES
Posted On: 6/30/2023Muy bonito lugar, cómodo y una excelente atención. 10/10 lo recomiendo.
By: keiver perez
Source: GOOGLE PLACES
Posted On: 6/30/2023Gina es la mas mejor Manger!
By: Jesus alberto Flores delgado
Source: GOOGLE PLACES
Posted On: 6/30/2023I love these apartments, staff is very friendly and helpful when I have concerns. Best apartments I’ve lived in so far!!... :DRead More about
By: Laura Chandler (rexyyt)
Source: GOOGLE PLACES
Posted On: 6/30/2023I would definitely recommend Lupe Arellano for their job. They're very skilled and knowledgeable, and they always go above... and beyond to make sure the work is done right. They're also very friendly and easy to work with, which makes the whole experience even better. He is very hardworking and he makes sure everything is working well not only to make the apartment look better but also work better as well.Read More about
By: Valarie Arellano
Source: GOOGLE PLACES
Posted On: 6/30/2023MUST EXPERIENCE!! Not even kidding.. Guys I don't ever review apartment complexes for a couple reasons which entail customer... service and quality of dwelling space. There just never good UNTIL NOW! GINA- The boss! The property Manager is extremely approachable with any issues that can arise as they often do (not so much at Gates de Provence!) - Extremely efficient and diligent in making sure EVERY potential family has the best shot possible at creating a home here.. - very polite, straight forward but not like, 'in your face' which makes you uncomfortable. - Bright personality and an even brighter future ahead for this Wonderful Woman and wherever she ends up?????? NINI- The AMAZING leasing professional and creative director in charge of party plans, events, etc will Blow. You. Away. I'm not even kidding. -one of the most kind, professional-yet-personal personalities in the industry! She'll make you feel like family and friend in 2.5 seconds?? - Her professionalism in the industry is second to none and with how young and charismatic she already is, there is nothing but the best coming up for her and Gates de Provence The welcoming, kind feeling you experience as soon as they make contact with you is the exact way it should always feel anywhere you go to make a huge, life decision. I'm glad I met them and I plan on working with this complex and the amazing women for the foreseeable future! Thanks ladies?????????????Read More about
By: Justin Hershberger
Source: GOOGLE PLACES
Posted On: 6/30/2023When I was super overwhelmed with looking for a new apartment, Gates de Provence made it such an easier and faster experience.... After living here for 4 months Gina has helped me with any questions or concerns. She helped me with my lease process and everything else! She’s very nice and patient.Read More about
By: Bibiana Carrasco
Source: GOOGLE PLACES
Posted On: 6/30/2023Gina took great care of me. My first time looking for an apartment. She definitely guided me to the right place! Thank you... so much GinaRead More about
By: Jenn Rodriguez
Source: GOOGLE PLACES
Posted On: 6/21/2023I visited Gates of Provence on Saturday looking for a new home for my boyfriend and I, and let me just say that Nini was... amazing! She was super professional and sweet to us, she was super helpful aswell by providing us with important information we needed to know. I left with a big smile on my face, I loved the community so much thanks to Nini. Definitely recommending her to my friends looking for a home like us aswell.Read More about
By: Ginger Garcia
Source: GOOGLE PLACES
Posted On: 6/20/2023Muy buena atención de parte de la gerencia y sus secretarias, apartamentos muy espaciosos y modernos, áreas verdes y espacios... limpios, Recomiendo al 100%!!Read More about
By: Keilymar Colina
Source: GOOGLE PLACES
Posted On: 6/20/2023Muy buena atención de parte de la gerencia y sus secretarias, apartamentos muy espaciosos y modernos, áreas verdes y espacios... limpios, Recomiendo al 100%!!Read More about
By: Keilymar Colina
Source: GOOGLE PLACES
Posted On: 4/11/2023
By: Sabeen Ahmed
Hi Sabeen,
We hate to hear a new resident is so unhappy, and we are sorry you have experienced such displeasure. It is always our goal to provide a happy and safe place to live for all our residents. Although we could not find a record of a work order placed during your residency for any of the issues above, we would love the opportunity to directly address your concerns. Please do not hesitate to reach out to our Property Manager or the number below to allow us the chance to turn your experience into a positive one. Your feedback is valuable and extremely important to us!
Sincerely,
Gaines Investment Trust
858-454-0322
Posted On: 9/27/2022I lived here for two years, and I have to say, the experience was amazing. I will start by saying the apartments are not... upscale with fancy appliances, so if you are looking for granite countertops and wood floors, you will not get that here, but I would argue the price of rent reflects that difference. However, my unit had an attached garage, and it was a little more than a 1,000 sq ft. I had fantastic neighbors, and the staff, both maintenance and office, was very friendly, responsive, and helpful. Management is very hands on and interactive as well. They performed both a move in and move out walkthrough as well, which in my many years of renting I have only been fortunate to do one move in walk through but never a move out. Overall, the community is great, with a trail and park just behind the complex, and the bang for buck was the best. I only moved out because I finally bought a house, but if I had to rent again, I would immediately be checking for availability here first.Read More about
By: David Rubin
Source: GOOGLE PLACES
Posted On: 9/22/2022I just wanted to say that Monica and Gina are some of the best folks from apartment management we ever had the pleasure to... work with. They are kind, understanding and very dedicated to the community. Please rent from here with confidence. I'm extremely thankful for them. Also if their boss is reading please give them a raise. God bless ——————————————————————————————Read More about
By: Sol Bontemps
Hi Sol,
Thank you for sharing this review. We are deeply sorry to hear that you were unhappy with the response from our on-site team. It's our top priority to offer uncompromising service to all of our residents, and your review does not represent the level of customer care we strive for in our communities. We'd like to speak with you directly to understand more about your experience so we can use your feedback to improve moving forward. Please don't hesitate to contact the number below. Your happiness is essential, and we would love to change your review to a full 5-stars.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
I was late with my rent and was scared of what was going to happen, I called and talked with Monica the assistant manager... and she explained what I needed to do and what I owed and how long I had to get it taken care of.Read More about Totally Fair!
By: Anonymous
Source: Property Site
Posted On: 4/20/2022I loved touring this community. Some of the units have yards and they are a pretty nice size, this could potentially be my... future home! Gina, Monica, and Britney made me feel welcomed and made sure they answered all the questions I had!Read More about
By: Sonia Garcia
Source: GOOGLE PLACES
Posted On: 8/26/2021
Staff, Maintenance, Location
I just moved in and all staff members have been amazing. Everytime I go into the office they are very friendly. The apartments... are very clean, and when I call Maintenance they address my issue. I would recommend this place to everyone.Read More about Staff, Maintenance, Location
By: Wanda Varnadore
Source: Property Site
Posted On: 8/10/2021Brittany was amazing in helping me with apartment. The apartment was clean and everything was ready on movie in. Neighbors... are also friendly!Read More about
By: Ali Khawaja
Source: GOOGLE PLACES
Posted On: 7/26/2021I just renewed my 2nd term with Gates and more than excited! Gina the assistant always eager to help me with any of my needs... Lupe and Courtney have been amazing with maintenance request being done in a timely manor! Definitely a five star staff!Read More about
By: Sayra Santos
Hi Sayra,
Thank you for leaving such a thoughtful review. Our staff will be thrilled to read your comments. Customer experience and satisfaction are our top priority, and your comments reaffirm the hard work our team puts in every day. Thank you for your kind words and for continuing to make your home with us.
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
I love this place makes me feel like home. Gina is also friendly I like that she’s a genuine person.
By: Elizabeth Stokes Verified Resident
Source: Property Site
Posted On: 4/7/2021Been here for a few months and I love it. There is some noise but of course we are in the city so that is expected. I love... the fact that they take care of the property and the Office staff & maintenance guys are very kind and always work to keep the property looking good. That is very much appreciated. ...Now, if folks would go the extra step and pick up their doggy's doo doo, that would be perfect but other than that...I Love it here so far. :)Read More about
By: Just me
Hello,
Thank you for sharing your positive experience. Your kind words and feedback mean a lot to our team, and it's experiences like yours that keep us motivated! We agree with your comments and hope the recent communication sent out to all residents will help with the pet waste concerns. We are dedicated to serving you and hope to continue doing so in the years to come. Thank you for making your home with us.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Gina very sweet and helpful Ashley the manager is great helped me out and I appreciate what she did haven’t even moved in... yet can’t wait Read More about Office staff
By: Claudia
Source: Property Site
Posted On: 12/11/2020I came in and Liz was great! She was curteous and professional as she showed me around the premises!
By: Tiffany Martinez
Hi Tiffany,
Thank you for taking a moment to share this 5-star review! Our team will be thrilled to see your praise and kind words. We hope you will make Gates De Provence the place you call home. Please don't hesitate to reach out if we can be of any further assistance.
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Posted On: 12/4/2020The maintenance crew here at Gates de Provence Apartments (Mr.LUPPE and also Mr.Courtney)?????????? are awesome, we have... no complaints, simply because if and whenever my husband & I have or had any type of maintenance requests, they showed up & they acknowledged who they were, they wore masks and they made sure we were home.Most importantly they got the job done quietly and quickly (we could hardly tell they were there??)They also explain the matter & always instructs us on ways to help better understand our home!??????????stars go to the maintenance thank you thank you thanks you guys.We will remain tenants & I think that it’s important we share that those guys play a huge part in that reason we choose to stay!In addition parking is so much better and the grounds are always kept clean.Proud tenants ????2+years.Read More about
By: marquis jones
Source: GOOGLE PLACES
Posted On: 11/24/2020Gina and the girls in the leasing center are always very energetic and ready to help.
By: Quinten Hassan
Source: GOOGLE PLACES
Posted On: 11/2/2020
By: Cynthia Jackson
Source: GOOGLE PLACES
Posted On: 10/27/2020Ashley has always been a great help to me. She was friendly and got me into a apt incredibly quick.
By: Ashley Bergeron
Source: GOOGLE PLACES
Posted On: 10/15/2020
Friendly and Informative
The staff here are easy to work with and very helpful. I have never had any issues getting things taken care of. I highly... recommend this property! Read More about Friendly and Informative
By: CKNarvaez
Source: Property Site
Posted On: 10/10/2020
By: marquis jones
Hello Marquis,
Thank you for the 5-star rating! We are thrilled to have provided you with such a positive experience and hope you will continue to make your home with us in the years to come.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Posted On: 8/6/2020The front office lady Emily was very attentive and smiley she also was very helpful in getting me the right apartment for... me and my family, I can't wait to continue living here and spending many more months here ??Read More about
By: Anonymous
Source: APARTMENT RATINGS
Posted On: 8/5/2020The property manager, Ashley has been amazing! She was very personable and helpful! The property is gorgeous, including the... pool!! Our son is moving out soon and he can't wait to live there!!!Read More about
By: Anjee Reed
Source: GOOGLE PLACES
Posted On: 8/5/2020
By: james bourg
Source: GOOGLE PLACES
Posted On: 8/5/2020
By: ashley avera
Source: GOOGLE PLACES
Posted On: 8/5/2020This is such a beautiful property!! Ashley, the property manager listened to all of our needs and was so helpful!! This will... be the first time our son lives on his own and I couldn't be more pleased with this community!!Read More about
By: Anonymous
Source: APARTMENT RATINGS
Posted On: 6/3/2020Wonderful team. Ashley and Gina are always helpful. Love living here.
By: Holly burch
Hi Holly,
Thank you for the 5-star review! We're happy to hear you found our staff to be so supportive and hope you'll continue to share the great news!
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Posted On: 6/3/2020Gate de Provence is such a beautiful property and I absolutely love their 3 bedroom with attached garage and small yard.... Dustin was very helpful and knowledgable. So glad he was the one to show me around.Read More about
By: Jtina317
Hello,
Thank you for sharing your positive experience! Your kind words and feedback mean a lot to our team. We hope you will choose our community as the place you call home!
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Posted On: 6/3/2020Been here for six months so far and I love it!! Even better now that the pool is open again!
By: Dustin D
Hi Dustin,
Thank you for the 5-star review! We're thrilled to read your comments, as it's always our goal to see that our residents are happy and comfortable at all times. We hope you will continue to make your home with us in the years to come!
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Hi Pedro,
Thank you for your 5-star review! We're happy to see you were pleased with your experience.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Posted On: 3/6/2020Jenn Johnson asst mgr is very kind and informative and professional. Gates does not have availability right now for my time... frame but I am very interested in moving here.Read More about
By: Tyler Thornton
Source: GOOGLE PLACES
Posted On: 3/5/2020The people in the office have always been very nice and get everything done. My stay here has been pretty good. The property... is very clean and quiet. I have had no issues. One person has has stood out, Jennifer Johnson, assistant manager. She is awesome! Keep her!Read More about
By: Bratt_B
Source: APARTMENT RATINGS
Posted On: 2/28/2020Jenn, assistant manager was a great manager, very helpful, very enthusiastic,great job
By: Meechie
Source: GOOGLE PLACES
Posted On: 2/28/2020Jenn, asst mgr is the best! The tour with her was great. She is highly knowledgeable. I will lease here!
By: Deondra Towel
Source: GOOGLE PLACES
Posted On: 2/27/2020We have lived here since 2019 and have no issues. The property is quiet and nice. We highly recommend. If you are interested... in an apartment come see Jennifer Johnson, ASSISTANT MANAGER. SHE IS THE BEST!Read More about
By: Elmer Paz
Source: APARTMENT RATINGS
Overall Rating
4.5/5
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